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Returns & Exchanges

Return Procedure

  • Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at, you may return a product for a full refund less shipping.*
  • To qualify you must obtain an RMA# and return your item(s) within 30 days of receipt of your order. Returns will not qualify for credit without an RMA# (Return Merchandise Authorization Number.)
  • Returns that do not meet the above criteria will not qualify for a refund. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact Customer Service at +1 415 315 9593, 24 hours a day , seven days a week. Please follow the instructions below carefully before returning items.
  • Obtain your RMA# within 30 days  of receipt of your order via e-mail by submitting the short form or via phone by calling us at +1 415 315 9593, 24 hours a day , seven days a week.
  • All parts, pieces and printed materials must be in their original packaging.
  • Please include a copy of your invoice and RMA# with your return.
  • Use a trackable and or insured shipping method as we can not be responsible for lost return shipments.
  • Mail your return to:

    Ein Haoved 5, Avihail, Israel , 4291000 is an online retailer. Please note that we are unable to process walk-in returns.

  • Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.

* Excludes special promotions & Product Sales(No return for any Items on Sale or any item that bought at special price or during promotion).